Industry: Water

Guiding the Water Infrastructure
Investments Shaping our Future

Water systems are fundamental to public health, safety and community resilience. From drinking water quality and wastewater treatment to long-term supply and regulatory compliance, these systems face rising complexity and public scrutiny. With much of the nation’s infrastructure aging and under increasing pressure, multi-decade investment and public understanding are essential.

Bodewell Group is one of the most experienced strategic advisors and communications engagement partners in the water sector, helping utilities build the clarity, trust and support required to advance essential infrastructure.

Water Reuse

Building Public Understanding for Potable Water Reuse

Potable and non-potable water reuse projects require clear, research-based communication to address public perception and build lasting confidence. Bodewell supports water reuse initiatives by translating complex technical concepts into accessible, relevant information and helping utilities engage stakeholders through sustained, transparent outreach. Our work draws on long-standing experience and industry research that has informed local and national best practices for direct and indirect potable reuse communications. These efforts help communities understand the safety, reliability and long-term value of water reuse as a critical solution to local and regional water supply challenges.

Engaging Communities Throughout Project Lifecycles

Community Outreach for Water Infrastructure Construction

Water infrastructure construction often takes place in public rights-of-way near homes, businesses and shared community spaces. Effective construction relations depend on timely, accurate information, responsiveness to concerns and ongoing two-way communication.

Bodewell supports construction-phase outreach across the full project lifecycle, from early planning through commissioning. Our work helps manage expectations, minimize disruption and maintain trust between communities, contractors and project teams. With experience supporting high-profile projects and multi-year water infrastructure programs nationwide, we help agencies deliver essential improvements while maintaining public confidence throughout construction.

Connecting Value to Cost

Water Rates and Cost of Service Communications

Rates and charges fund the essential water and wastewater services communities rely on every day. Communicating about cost of service requires clarity, transparency and sensitivity to affordability concerns, particularly in environments shaped by regulatory requirements and public scrutiny.

Bodewell brings deep experience supporting rate-setting and cost-of-service communications, including Proposition 218 processes in California. We help agencies connect the value of water services to public health, safety and daily life, while clearly explaining the long-term investments required to maintain, upgrade and protect critical water infrastructure.

Communicating Issues Clearly and Responsibly

Water Quality Risk, Compliance and Public Communication

Water quality issues, including regulatory compliance and remediation, present complex communication challenges for public agencies. Addressing these concerns requires accurate, timely and transparent communication, paired with early and meaningful public involvement.

Bodewell supports agencies navigating water quality challenges through tailored outreach strategies that reflect regulatory requirements, manage risk and build understanding and trust with impacted communities.